PRIVACY POLICY
Volusia Branding & Digital LLC
Effective Date: January 28, 2026
1. Introduction
Volusia Branding & Digital LLC, doing business as Volusia Digital (“Company,” “we,” “us,” or “our”), is a digital marketing agency providing branding, marketing, advertising, web development, and customer relationship management (CRM) services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or interact with our platforms and tools.
By accessing our services or providing information to us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information that you voluntarily provide when you engage with us, including but not limited to: contact information such as name, email address, phone number, and mailing address; business information including company name, job title, industry, and business needs; account credentials for platforms and services we manage on your behalf; payment and billing information for service transactions; communications you send to us including emails, form submissions, and messages; and marketing preferences and consent records.
2.2 Information Collected Automatically
When you access our website or digital properties, we may automatically collect certain information, including: device information such as IP address, browser type, operating system, and device identifiers; usage data including pages visited, time spent on pages, click patterns, and referring URLs; location data derived from IP address or other technologies; and cookies, pixels, and similar tracking technologies as described in Section 8 of this Policy.
2.3 Information from Third Parties
We may receive information about you from third-party sources, including: advertising platforms and analytics providers; social media platforms when you interact with our content; business partners and referral sources; publicly available sources; and third-party data enrichment services.
3. How We Use Your Information
We use the information we collect for various purposes, including: providing, maintaining, and improving our services; communicating with you about projects, services, and inquiries; processing transactions and sending related information; sending marketing communications with your consent where required; analyzing usage patterns to improve user experience; administering and protecting our business and website; complying with legal obligations and enforcing our terms; and fulfilling any other purpose for which you provide information.
4. CRM Services and Client Data Processing
4.1 Nature of CRM Services
As part of our service offerings, we provide customer relationship management (CRM) capabilities to our clients utilizing third-party platforms, including but not limited to HighLevel (also known as GoHighLevel or GHL) and similar software-as-a-service solutions. These services may include contact management, lead tracking, marketing automation, email and SMS communications, pipeline management, appointment scheduling, and related functionalities.
4.2 Data Processing Relationship
When providing CRM services, we act as a data processor or service provider on behalf of our clients, who remain the data controllers or businesses with respect to their customer data. Our clients are responsible for ensuring that they have obtained all necessary consents, authorizations, and legal bases for the collection and processing of their customers’ personal information through the CRM platform.
4.3 Types of Client Data Processed
Through our CRM services, we may process the following categories of data on behalf of our clients: contact information of our clients’ customers and leads; communication records including emails, SMS messages, and call logs; transaction and purchase history; appointment and scheduling data; marketing interaction data such as email opens, clicks, and website visits; custom fields and notes added by client users; and pipeline and sales stage information.
4.4 Third-Party Platform Providers
Our CRM services utilize third-party platform providers, including HighLevel LLC (GoHighLevel). These platforms have their own privacy policies and terms of service that govern their processing of data. We encourage clients and end users to review the privacy policies of these underlying platforms. We do not control and are not responsible for the data practices of these third-party platform providers beyond our contractual agreements with them.
5. Marketing Communications and Compliance
5.1 Email Marketing
Email communications sent through our services or on behalf of our clients comply with applicable laws including the CAN-SPAM Act. All marketing emails include clear identification of the sender, accurate subject lines, a valid physical postal address, and a clear mechanism to opt out of future communications.
5.2 SMS and Text Message Communications
SMS and text message communications sent through our CRM platform are subject to the Telephone Consumer Protection Act (TCPA), applicable state laws, and carrier requirements. Our clients are required to obtain proper consent before sending text messages to their customers. We provide tools and guidance to help clients maintain compliance, but our clients bear ultimate responsibility for ensuring they have obtained valid consent for SMS communications.
5.3 Client Compliance Obligations
Clients utilizing our CRM and marketing services are responsible for: obtaining all necessary consents from their customers before collecting or processing personal data; maintaining accurate opt-out and suppression lists; complying with all applicable federal, state, and international laws regarding marketing communications; honoring unsubscribe and opt-out requests promptly; and ensuring that all content sent through the platform complies with applicable laws and regulations.
6. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers and Subprocessors: We engage third-party companies and individuals to perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and CRM platform services. These parties have access to personal information only to perform specific tasks and are obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose information when required by law, legal process, litigation, or requests from governmental authorities.
Protection of Rights: We may disclose information to enforce our agreements, protect our rights, property, or safety, or the rights, property, or safety of others.
With Consent: We may share information with your consent or at your direction.
7. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit, access controls, regular security assessments, and employee training on data protection practices.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.
8. Cookies and Tracking Technologies
We and our third-party partners may use cookies, pixels, web beacons, and similar technologies to collect information about your browsing activities. These technologies serve various purposes including: enabling essential website functionality; remembering your preferences and settings; analyzing website traffic and usage patterns; delivering targeted advertising; and measuring advertising effectiveness.
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, this may affect your ability to use certain features of our website.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of processing and our legal obligations.
For CRM services, data retention is determined by our clients as data controllers. Upon termination of services or at a client’s request, we will delete or return client data in accordance with our service agreements, subject to any legal retention requirements.
10. Your Privacy Rights
10.1 General Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; object to or restrict certain processing activities; data portability where applicable; and withdraw consent where processing is based on consent.
10.2 California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, used, shared, or sold; the right to delete personal information held by businesses; the right to opt-out of the sale or sharing of personal information; the right to correct inaccurate personal information; and the right to non-discrimination for exercising privacy rights.
10.3 Exercising Your Rights
To exercise your privacy rights, please contact us using the information provided in Section 15. We will respond to verifiable requests within the timeframes required by applicable law. For data processed through our CRM services on behalf of our clients, please direct your requests to the applicable business (our client) who controls your data.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.
12. International Data Transfers
Your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to these locations.
13. Third-Party Links and Services
Our website and services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.
14. Limitation of Liability
14.1 Third-Party Platform Disclaimer
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOLUSIA BRANDING & DIGITAL LLC SHALL NOT BE LIABLE FOR ANY ACTS, OMISSIONS, DATA BREACHES, SERVICE INTERRUPTIONS, DATA LOSS, OR PRIVACY VIOLATIONS CAUSED BY OR ATTRIBUTABLE TO THIRD-PARTY PLATFORM PROVIDERS, INCLUDING BUT NOT LIMITED TO HIGHLEVEL LLC (GOHIGHLEVEL) OR ANY OTHER CRM, MARKETING AUTOMATION, OR SOFTWARE-AS-A-SERVICE PLATFORM UTILIZED IN THE PROVISION OF OUR SERVICES.
14.2 Client Responsibility
Clients utilizing our CRM services acknowledge and agree that they bear full responsibility for: the lawful collection and processing of their customer data; obtaining all necessary consents and authorizations; complying with all applicable privacy, data protection, and marketing laws; the accuracy and legality of content transmitted through the platform; and any claims, damages, or liabilities arising from their use of the CRM platform or their processing of personal data.
14.3 Indemnification
Clients agree to indemnify, defend, and hold harmless Volusia Branding & Digital LLC, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to the client’s use of CRM services, violation of applicable laws, or breach of this Privacy Policy or any service agreement.
14.4 No Warranty
THE CRM SERVICES AND THIRD-PARTY PLATFORMS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Volusia Branding & Digital LLC
915 Doyle Rd #307-350
Deltona, FL 32725
Phone: 321-300-2460
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
17. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Volusia County, Florida.
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By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
